SchoolZone woes (again...)

First day of term for most New Zealand schools today and I can't believe that the SchoolZone email system is not working! I shouldn't be surprised, as it's run by Telecom, but come on, probably the biggest ISP in New Zealand Schools and I'm greeted by a "we are having problems with email and are working on it " message when I ring for support. The phrases "Quality of Service", "Redundancy" and "House of cards" spring to mind....